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Support

How can we help?

Email us and a real person will reply. Many answers are already below, from billing to closing your account.

Email support See common questions

Talk to us

  • Help with JamFrame

    Questions, bugs, billing, and anything that isn't working the way you expect.

    [email protected]

  • Sales and bigger plans

    Custom plans, invoices and questions before you buy for your team.

    [email protected]

  • Privacy and your data

    Ask for a copy of your data, or ask us to correct or delete it.

    [email protected]

To help us answer faster, write from the email address you sign in with, and tell us the template or workflow you were using and roughly when the problem happened.

Common questions

Quick answers

How do I change my plan or cancel?
Go to the Billing page in the app. An upgrade starts straight away. A downgrade or cancellation takes effect at the end of the period you've paid for, and you keep your plan until then.
I was charged by mistake. What should I do?
Email [email protected] before you contact your bank. If we charged you twice for the same period, or charged you by mistake in some other way, we'll refund the extra charge.
A render failed. Did it use my credits?
No. Credits are only used when a file is created. If a render keeps failing, email us the template name and roughly when you tried, and we'll look into it.
How do I disconnect a social account or an AI assistant?
Remove a social account under Social, then Accounts. Disconnect Claude, ChatGPT or another AI assistant under Connected Apps. Posts already published stay on the network until you delete them there.
How do I close my account?
Delete your organization in the app, or email [email protected] from your account's email address. Your data is deleted within 30 days after the account closes.
How do I get a copy of my data or ask you to delete it?
Email [email protected]. We reply within 30 days. See the Privacy Policy for all your rights.
How do I report a security problem or a copyright complaint?
Email [email protected] with as much detail as you can.

Find your way around

  • Documentation

    How to use every part of JamFrame, from your first template to the API reference.

    Learn more

  • Pricing and credits

    What a credit makes, what each plan includes, and how billing works.

    Learn more

  • AI agents

    Connect Claude or ChatGPT and make posts by asking.

    Learn more

  • Integrations

    Set up Google Sheets, Zapier, Make, n8n and the rest.

    Learn more

  • Guides on the blog

    Step-by-step walkthroughs, from a spreadsheet to a month of posts.

    Learn more

  • Social media sizes

    The right size for every post, story, cover and thumbnail.

    Learn more