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Sign up and sign in

Create a JamFrame account with your email or Google, verify your email, sign in, reset a forgotten password, and accept an invite to join a team.

This page covers your JamFrame account: creating it, proving your email is yours, signing in, getting back in when you forget your password, and joining a team when someone invites you.

Create an account

  1. Go to app.jamframe.com/signup.
  2. Fill in Name (optional), Email and Password. The password needs at least 8 characters.
  3. If the page shows a check that you are human, complete it.
  4. Click Create account.

You can also click Continue with Google instead. Google has already checked your email address, so you skip the next step.

A few things to know:

  • Use a real, lasting email address. Throwaway (disposable) addresses are refused.
  • If the email already has an account, you see “An account with that email already exists. Sign in or reset your password.”
  • Your new account comes with its own organization and one workspace. See Organizations and workspaces.

Verify your email

Right after you sign up, JamFrame emails you a link. Until you click it, the app only shows the Verify your email page.

  • The link works for 24 hours.
  • No email? Check your spam folder, then click Resend email. You can ask for a new email once every 60 seconds. The button counts down until then.
  • Typed the wrong address? Click Sign out next to Wrong account? and sign up again with the right one.
  • If you open the link in a different browser, you see Email verified with a Sign in button. Sign in to continue.
  • If the link is too old, you see Couldn’t verify your email. Click Send a new link (or Sign in first, then Resend email).

Sign in

  1. Go to app.jamframe.com/signin.
  2. Type your Email and Password and click Sign in. Or click Continue with Google.

You stay signed in on that browser for up to 30 days. To sign out, click Sign out under your name at the bottom of the sidebar.

If you see “Invalid email or password”, check both and try again, or reset your password. After 10 wrong tries for the same email within 15 minutes, sign-in for that email is paused (“Too many requests. Please try again later.”). Wait 15 minutes, or reset your password.

If you have an account with an email and password, Continue with Google with the same address signs you in to that same account.

Reset a forgotten password

  1. On the sign-in page, click Forgot password?
  2. Type your account email. Complete the check if the page shows one.
  3. Click Send reset link.
  4. Open the email and click the link. It works for 1 hour.
  5. Type your new password in New password and Confirm new password. It needs at least 8 characters.
  6. Click Reset password.

JamFrame signs you in. It also signs you out everywhere else, on every other browser and device.

  • The page always says it sent the email, even when no account uses that address. This keeps others from finding out which emails have accounts.
  • You can ask for one reset email every 60 seconds.
  • If you signed up with Google and never set a password, no reset email is sent. Use Continue with Google.
  • There is no separate “change password” page. To change your password while signed in, open app.jamframe.com/forgot-password and follow the same steps.

Accept an invite

When an owner or admin invites you to their organization, you get an email with a link. The link works for 7 days.

  1. Click the link in the email. The Organization invite page opens.
  2. If you are not signed in, click Create an account or Sign in. Use the email address the invite was sent to.
  3. If you created a new account, verify your email. The invite is accepted as soon as you do.
  4. You see “You have joined the organization.” Then the app opens your new team’s workspace.

If you sign up from an invite, JamFrame doesn’t make an organization of your own. You join the team’s.

If the invite doesn’t work, the page says why:

Message What to do
“Invite is invalid, expired, already used, or was sent to a different email” Sign in with the address the invite was sent to. If the link is older than 7 days, ask for a new invite.
“This email already has its own organization with content…” Ask for the invite to go to a different email address, or contact support to delete your organization first.
“This email already belongs to another organization…” Leave that organization first (Organization, then Leave organization), or ask for the invite to go to a different address.
“This organization has no free seat…” Ask the person who invited you to free a seat.

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