Contact support

Can’t find the answer in these docs? Email us at [email protected]. In the app, click Help & support at the bottom of the sidebar to find the same address, with a Copy button.

What to include

Write from the email address you sign in with, so we can find your account. Then tell us:

• Your organization and workspace. The workspace’s number is in the ID column on the Organization page, such as #2.
• The template. Its name, or its id. The id is in the address bar when the template is open in the editor: app.jamframe.com/designs/<id>/edit.
• The render, if a render went wrong. From the API, send the renderId from the answer. From the app, send the error under Failed on the Renders page.
• Roughly when it happened, with your time zone. On the Renders page, hold your mouse over the Created time to see the exact date and time.
• What you expected, and what happened instead. A screenshot helps.

Before you write, Troubleshooting may already have the fix.

Sales and privacy

For custom plans and questions before you buy, or to ask for a copy of your data or to delete it, see the support page. It lists those email addresses and answers common questions.